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ADOX Water Technologies Selects ServiceMax To Develop A New … – Field Technologies Online

Pleasanton, CA (Marketwired) – ServiceMax, the leading field service management solution for a new era of business, announced today ADOX Water Technologies selected ServiceMax as its field service platform of choice. ADOX Water Technologies is the industry leader in chlorine dioxide (ClO2) technology and generator fabrication.
Working with ServiceMax ensures that ADOX Water Technologies is equipping their field service team with the tools for effective, real-time response to their customer's needs in addition to customized scheduling, reporting, and workforce optimization via web and mobile applications. Every step of the equipment process from design, engineering, manufacturing, installation, and technical service focuses on safety, quality, and customer satisfaction.
"We had the service information, but it was not centralized or easily accessible by everyone who needed it," said Scott Moberg, Technical Service Supervisor for ADOX Water Technologies. "With ServiceMax, our field staff, sales team, and management will be able to view each account and immediately have access to site specific information for equipment, drawings, parts, and historical data."
Previously, ADOX Water Technologies accessed a service form converted into an app. While accessible on iPads and iPhones in the field while servicing municipal, wastewater, industrial, and oil and gas locations, there were no text fields for capturing notes and other important data. Now, the information is captured immediately, on the spot and can be distributed to any department or person at ADOX Water Technologies for follow up.
In addition to the service call benefits of the ServiceMax program, ADOX Water Technologies sees a wealth of value in the detailed reporting features.
"We will be able to measure specific areas of performance such as Mean Time to Repair versus the industry standard. That information can assist in product and vendor selection and, ultimately, bring value to our customers," said Helen Krafton, Purchasing Manager, ADOX Water Technologies.
About ADOX Water Technologies
ADOX Water Technologies is a global supplier of chlorine dioxide (ClO2) technology, providing sodium chlorite, turnkey ClO2 generation equipment and on-site application support. Our mission is to provide safe, cost-effective sodium chlorite ClO2 based solutions for municipal water and wastewater treatment, industrial applications, food sanitation, and oil and gas production. ADOX Water Technologies is part of The Chemours Company, a wholly-owned DuPont subsidiary. For more information, please visit: www.AdoxWater.com.
About ServiceMax
ServiceMax leads the massive and global industry of field service management software — an $18 billion market worldwide. The company continues to reimagine and create solutions for the 20 million people globally who install, maintain, and repair machines across dozens of industries as the only provider of complete end-to end mobile and cloud-based technology for the sector. ServiceMax goes to every length — from joining technicians on service calls to publishing the industry's leading online publication — to help customers discover untapped innovation, unleash new revenue streams, drive efficiency, and most importantly delight their end-customer. To learn more, please visit www.servicemax.com.
Source: ServiceMax
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